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Concessions and Rebates

You may be entitled to a government energy rebate, concession, or relief payment to help with your electricity costs. Eligibility depends on your personal circumstances, the state or territory you live in, and the type of concession card you hold (if any). Your eligibility may also change over time as your circumstances or government programs change.

When you sign up with Microgrid Power, we will ask you whether you may be eligible for any relevant rebates, concessions, or relief schemes. If your circumstances change at any time, please let us know — we want to make sure you are receiving any entitlements you qualify for.

 


New South Wales

If you are an NSW customer, the following government schemes may be available to you depending on your circumstances:

  • Low Income Household Rebate: Available to eligible concession card holders to help reduce electricity costs.

  • Family Energy Rebate: Available to eligible family households with dependent children.

  • Seniors Energy Rebate: Available to eligible self-funded retirees who hold a Commonwealth Seniors Health Card.

  • Medical Energy Rebate: Available to customers with certain medical conditions that affect their ability to regulate body temperature.

  • Life Support Rebate: Available to customers who use approved life support equipment at their home. See our Life Support page for more information about registering your equipment with us.

  • Energy Accounts Payment Assistance (EAPA): Short-term emergency voucher support for households experiencing sudden financial hardship. EAPA vouchers can be applied to your energy bill.

For details and to check your eligibility, visit service.nsw.gov.au/concessions or call Service NSW on 13 77 88.

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Queensland

If you are a Queensland customer, the following government schemes may be available to you depending on your circumstances:

  • Electricity Rebate: Available to eligible concession card holders, including pensioners, seniors, and Healthcare Card holders, to help with electricity costs.

  • Medical Cooling and Heating Electricity Concession Scheme: Available to eligible concession card holders who have a medical condition requiring dependence on air conditioning.

  • Home Energy Emergency Assistance Scheme (HEEAS): A one-off emergency payment for households facing a short-term financial crisis with their energy bills.

For details and to check your eligibility, visit qld.gov.au/energy-concessions or call 13 74 68.

 

 
Victoria

If you are a Victorian customer, you may be eligible for a range of government concessions and rebates to help with your energy costs. These include the Energy Assistance Program and other schemes available through the Victorian Government.

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For details on all Victorian schemes and to check your eligibility, visit the Department of Families, Fairness and Housing at services.dffh.vic.gov.au/energy.

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Am I eligible?

Eligibility for concessions and rebates varies by scheme. Most schemes require you to hold a current concession card (such as a Pensioner Concession Card, Health Care Card, or Commonwealth Seniors Health Card), though some are available based on household circumstances or medical need regardless of card type.

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If you are unsure whether you are eligible for any scheme, we encourage you to check the relevant government website for your state (links above), contact us and we can point you in the right direction, or call the relevant government helpline.

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Contact us

If you have questions about concessions or rebates, or if you think you may be eligible for a scheme that is not currently applied to your account, please get in touch:

Phone: 1300 647 888 (Monday to Friday, 8am–6pm AEST)

Email: support@microgridpower.com.au​​

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