Microgrid Power encourages customers to come forward and let us know if they are not satisfied with an aspect of our service.

Complaints present an opportunity for an organisation to review its policies and practices and to improve.

Responding appropriately and learning from complaints will assist Microgrid Power in

remaining competitive and retaining our reputation for excellence in customer service.

 

A complaint is an expression of dissatisfaction or grievance about
Microgrid Power. A complaint gives us the opportunity to identify
and address issues of which we may be unaware.

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You have a right to lodge a complaint with us at any time and about

any aspect of our services in one of the following ways:

 

• Email us with some details to complaints@microgridpower.com.au or use the form at the bottom of this page

• Write to us at Q5/391 Park Road, Regents Park NSW 2143

• Call us on 1300 647 888

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If you are not satisfied with our response or investigation of a complaint
you have lodged about your energy supply from Microgrid Power, you may contact the Energy Ombudsman in your state.

Ombudsmen Contact Details

New South Wales

Energy and Water Ombudsman of New South Wales
By Post: Reply Paid 86550, Sydney South NSW 1234
Free call: 1800 246 545
Free fax: 1800 812 291
Interpreter: 131 450 - For help using an interpreter visit
www.tisnational.gov.au
NRS: 133 677 - For help using this service visit
www.relayservice.com.au
Email: omb@ewon.com.au

 

Victoria

Energy and Water Ombudsman of Victoria
Freecall: 1800 500 509
Freefax: 1800 500 549
Interpreter: 131 450 - For help using an interpreter visit
www.tisnational.gov.au
NRS: 133 677 - For help using this service visit
www.relayservice.com.au
Email: ewovinfo@ewov.com.au

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Queensland

Energy and Water Ombudsman of Queensland
By post: PO Box 3640 South Brisbane BC Qld 4101
Freecall: 1800 662 837
Fax: (07) 3087 9477
Email: complaints@ewoq.com.au or info@ewoq.com.au

 

South Australia

Energy and Water Ombudsman of South Australia
Freecall: 1800 665 565
Freefax: 1800 665 165
Interpreter: 131 450 - For help using an interpreter visit
www.tisnational.gov.au
NRS: 133 677 - For help using this service visit
www.relayservice.com.au

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Australian Capital Territory
ACT Civil and Administrative Tribunal
Mail: GPO Box 370, Canberra ACT 2601
Phone: (02) 6207 1740
Fax: (02) 6205 4855
Email: tribunal@act.gov.au
Web: www.acat.act.gov.au

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Read our full Complaint and Dispute Resolution Procedure for more details.

 

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