Business Owner

Microgrid Power are sorry if things haven't gone to plan for you...

We try really hard to get it right to meet all of our obligations in line with our

published Complaint and Dispute Resolution Procedure.


If we've fallen down in some way, you can make a complaint in one of the following ways:

Email us with some details to or use the form at the bottom of this page.

Write to us at Unit 2, 176 Euston Road, Alexandria NSW 2015

All of our customers have the right to contact the Energy Ombudsman at any time,

however we hope that our customers will contact us first to give us a chance to rectify any issues.

Ombudsmen contact details

New South Wales


Energy and Water Ombudsman NSW
Mail: Reply Paid 86550, Sydney South NSW 1234
Phone: 1800 246 545
Fax: 1800 812 291


Energy & Water Ombudsman Queensland
Mail: PO Box 3640, South Brisbane QLD 4101
Phone: 1800 662 837
Fax: (07) 3087 9477


South Australia
Energy & Water Ombudsman South Australia
Mail: GPO Box 2947, Adelaide SA 5000
Phone: 1800 665 565
Fax: 1800 665 165


Australian Capital Territory
ACT Civil and Administrative Tribunal
Mail: GPO Box 370, Canberra ACT 2601
Phone: (02) 6207 1740
Fax: (02) 6205 4855

Read our full Complaint and Dispute Resolution Procedure for more details.